The delivery practice supports organisations and teams to do their very best work. We are real process nerds who love talking about ‘teaming’, psychological safety, and how to create a culture of continuous improvement.

Translating strategy into delivery and back again

To implement brilliantly we need to align strategies, teams and systems.

That is the approach to delivery at Brink. We design strategies with those closest to the work, and with the ‘how’ in mind. These are then translated into portfolios of work, with properly resourced teams, and simple but supportive systems.

This approach can feel very different for some people, who are used to silos between strategy, project management and operations. We build the will and confidence to do things differently, making it feel possible and reducing the stakes of working in these new ways.

Successful teams and supportive systems

We think intentionally about building trusting relationships so that teams can be open, challenge each other and learn by doing. We establish rhythms and rituals to ensure teams can deliver fast, and continuously improve.

We ensure formal mechanisms that underpin the work will enable adaptation, responsiveness and innovation. The processes, organisational structures, and policies that we design are simple and supportive.

There is no one size fits all

Our work draws from proven and respected practices like agile, lean, participatory design and organisational psychology. Our inspiration comes from anywhere, from Silicon Valley to Kathmandu Valley, and from big government/tech to lone innovator.

We get to know our partners, their needs and the incentives in the system, and use this insight to tailor and adapt our approach. We know that context is everything and pay close attention to what’s going to work when and why.

We’re currently redefining this practice - if you have any comments we’d love to hear from you. You can reach us at [email protected], just reference ‘Delivery’ in the subject!