People often ask me: ‘how can we run more productive team meetings?’ My reply? It depends on your objective, of course. But it also depends on what you mean by productive, and that’s where things get particularly interesting. If, by productive, you mean burning through a to-do list, divvying up tasks or creating work together there are meeting formats like kanbans, standups, ceremonies and Amazon-style no Powerpoint memo meetings. In some cases it’s more productive to cancel the meeting entirely, especially given most of us are now spending 85% of our work week in meetings.
But there’s a different kind of productive which calls for a different kind of meeting, especially now so many of us are finding ourselves on remote or hybrid teams when we didn’t first set out that way. Productive can also mean building deeper relationships and trust. The kind of connections that pay dividends when you need to get into production mode. These are the connections that help us jam in our work by creating a foundation of truth and safety between our team members, which is the number one predictor of high performing teams.
At Brink, when the pandemic first hit and we, too, found ourselves a distributed remote team for the first time, we scheduled a Monday Morning all-hands to stay connected. Our objective was to have a view of all the work going on across the team that week. We even had a spreadsheet of our projects and tasks we would look at together.
But once we’d started the meetings, we noticed something very interesting. The casual ‘how are you?’ we so frequently ask almost as a greeting, became a question people really wanted to answer, truthfully and frankly. And in peak pandemic the answer definitely wasn’t “fine”.
All of us on the team were craving connection, relationships, getting to know each other, and to have a place to Be together, rather than Do.
This one simple question unlocked so much from the team. Through the biggest crisis section of the pandemic, we heard frank stories of fear and fatigue, about the new challenges and emotional rollercoaster of that time.
Over time, the pandemic evolved and with it, our business and our needs. Our team tripled in size and went global. Our work was growing more complex and there was more of it. We were still fully remote, with new Brinksters joining the team having never met any of us in real life. We all forgot what each others’ legs looked like.
That’s why we began to layer in a second question, inspired by the work of psychologist Arthur Aaron and colleagues who put together 36 questions that lead to love. He shows how, through a series of 36 simple questions, it’s possible to accelerate intimacy between strangers. The idea is that we get closer to one another when there’s sustained, reciprocal personal self-disclosure. It encourages a vulnerability that’s mutual, and unlocks intimacy, respect and trust between you and your counterpart(s).
If we know that collaborative work is relational and that relationships are best built on a foundation of trust, we know that more intimacy, mutual respect and understanding are ways to foster that trust (along with taking more risks together).
My cofounder Lea and I asked ourselves: how we might repurpose this principle and these questions for our team? And so began our Monday morning ritual of the Weekly Question.
By asking the team how are you, really? plus a weekly question, we’ve had laughter, joy, tears, ideas and thought-provoking moments. We’ve heard each others’ stories and dreams, and had a warm start to the week that everyone is keen and enthusiastic to come along to. Most of all we’ve got to know each other on a whole new level.
Productive? Maybe not in the original sense of the metric. But then isn’t building relationships one of the most productive things we could do?
We’re adding to our list of questions every week. You are welcome to borrow and repurpose these for your team, and add your own. We’d love to hear what you end up asking, and what impact these have on your team over time.
Update, January 2022: We asked the team what they’d like to know about each other in 2022. Here are the answers, a further 36 questions to fall in love with your team.
So, what’s next? For now, the Monday Morning Meeting format continues and next week we’ll be asking, ‘what are you proudest of from the past week?’ But our business is evolving — since the pandemic began, we now have team in Africa and Europe and are working hybrid in-person/remote — and so is the context we operate within. Hey, we’re not even post-pandemic yet. We are always evolving our practices and making sure they still serve our needs. For this, we’ll be asking ourselves questions like if we keep growing, how many will be too many people for this format to be effective? And do these questions still serve us, what if we stopped now?
